Jim Winer — Lead Technical Writer
I am a Technical Writer with over 25 years of experience creating user-friendly interfaces and engaging digital experiences for mobile, web and beyond. I have been involved in all stages of product design including: project architecture evaluation, prototype creation, interaction design, visual design, user testing, marketing support, and product development.
I understand the flow of information and write for all audiences:
- What information is needed by each class of User/Developer/Field Service Representative/System Engineer/Marketing Representative?
- What information do they need to remember (training, job aids)?
- What information do they need to assist them (using, job aids)?
- What information do they need for reference (help)?
- What is the easiest way, in each case, for the user to find or obtain the information they need?
- What is the best way to present the information in the user’s environment?
- What information cues should be incorporated into each interface?
- What are the sources of the information?
- What is the best way to collect the information?
- What information processing strategy will best meet the time and budget?
I have excellent written and verbal communication skills with team members, customers, and end users. I have 18 years of experience working 80-100% remote.
- Background in Software Development, Systems Analysis, System Engineering, Training, and Product Life Cycle.
- Experience in designing mobile-first website user interface with simplified navigation suitable for the primary audience.
- Experience in creating hundreds of pages of website content including technical articles, free sample or tool downloads, glossaries and definitions, feature articles, subject videos, reference materials, and an online store.
- Experience in recognizing the need for, and creating Step-by-step Job Aids, Self-paced Training Programs, Standard Operating Procedures, Reactive/Responsive Websites, eBooks, videos.